FAQs

We have tried to make the ordering process as simple as possible.  Simply login with your account information or create an account if you are a new user. After you select the products you wish to purchase in you basket you can proceed to the checkout. Here you will be provided with the total sum to be charged as well as a selected payment method to complete your order.

Yes, VAT is charged on online purchases and is included in the price of the product.

Follifollie.com makes use of the latest online security features available, by cooperating with the most noteworthy organizations including Verified by Visa, MasterCard Secure Code and high security encryption services.

You will be informed at every stage of the order via email. You may also check the status of your order at My Account section of our eshop.

In the event that you are not satisfied for any reason, you may return the item(s) within 30 days of receipt for a full refund. The item has to be in its original unused condition without marks or scratches. Please contact our Customer Care department for detailed instructions.

Yes, you may cancel an item from your order at any point as long as you have not proceeded with the payment. To cancel an order following payment please contact our Customer Care department.

If you wish to cancel you order but it has already been dispatched, you have the option to return the item and receive a full refund excluding shipment costs. Please contact our Customer Care Department for further information.

The most common reasons for not being able to complete an order are the following.

• Please check if the contact information you have provided is complete. 
• Ensure that the product is available and in stock. 
• Try using a different credit card.

For further information or help please contact our Customer Care department.

Yes, follifollie.com offers worldwide delivery to any destination across the globe. Depending on the customs regulations however, different delivery times and costs will apply.

The final prices charged are displayed at the end of the order process. All prices are charged at the currency displayed and exchange rates are handled by the bank in order to convert the amount to your local currency at the current exchange rate.

If you believe that this might be the case please contact our Customer Care Department.

If you believe that this might be the case please contact our Customer Care Department.

If this occurs please contact our Customer Care department which will advise you on how to proceed.